Shipping Info
We offer free shipping on orders over US$70.
Orders under US$70, shipping rates are as follows.
Shipping cost is charged according to order value. ( The more you order, the heavier the package will be. )
Value less than $29.99: Shipping Cost $5.99
Value$30–$69.99: Shipping Cost $12.99
We highly recommend you buy more than $70 so you can save more.
The time frame of order delivery is divided into two parts:
Total time = Processing time + Shipping time.
- Customization time: 1-3 working days
- Delivery time: 6-10 working days
For example, if you order a shirt, it will need 1 business day of processing time and 6-10 business days of shipping time ( Standard Shipping ). Therefore, you are expected to receive it in 7-13 business days.
Please note that transit times do not include weekends and holidays.
Notes:
Express Shipping is not available for P.O. Boxes and APO/FPO addresses.
Once your order is placed, you can check order shipping info from the online order status page. We will also inform you through your registered email.
About Tax
In seldom cases, orders may be charged the customs fees by your government, not our site, you will be responsible for the charges. We apologize for any inconvenience, but we have no control over the customs authorities in your country or any other. Contact your local customs office for more information about customs fees, duties, and taxes.
Additional Information
With some carrier services experiencing unexpected delays in transit or slight delays in providing tracking details, we appreciate your patience and understanding in advance. It's our top priority to make sure your orders get delivered to you as soon as possible.
Shipping time does not include order processing time. Please check more information of your order on the Order Details page.
Shipping fee is calculated based on the payment value after discounts (if applicable).
⚠️ Attention
If you have not received your package after it has been delivered or if you have any questions about your order, please contact our customer service at support@alohahoo.com within 30 days from the date of delivery.
If you have further questions/issues, please don’t hesitate to contact us
Service Email：support@monkeysober.com
Service Time：Monday - Friday, 9am - 8pm